Manage a portfolio of digital customers, ensuring smooth transactions and digital account services. Conduct daily reviews, address customer needs, and resolve discrepancies.
Maintain and deepen relationships with customers through regular contact and digital channel assistance.
Lead the SBP initiative "Roshan Digital Account" from a business perspective, facilitating product implementation and customer onboarding.
Provide on-call support for digital account opening, document submission, and online banking registration. Register and resolve customer complaints in collaboration with operations and product teams.
Cashier at K&H pharmacy (March 2019 to September 2022).